FAQ

Where can I buy your syrups?

Only on eBay UK, through our eBay store. Black, White and Yellow Rock Sugar Syrups are listed there now, along with the 5kg catering sizes and Traditional Black Sugar Blocks. This website introduces our range, but it has no checkout, so you cannot order or pay here.

Why do you sell through eBay instead of this website?

We’re a small, independent business. Selling through eBay gives you a checkout you already know and trust, secure payment, order tracking, and the eBay Money Back Guarantee. It also lets us concentrate on the syrups themselves.

What syrups do you sell?

Black Sugar Syrup (including a 5kg catering size), White Rock Sugar Syrup (including 5kg), Yellow Rock Sugar Syrup in 15g sachets, and Traditional Black Sugar Blocks in 4 × 180g jars. Full sizes, prices and ingredients are on each eBay listing.

What is rock sugar syrup?

Rock sugar is sugar in the form of large crystals. It has long been used in Chinese tea-making and cooking. Rock sugar syrup is rock sugar made into a pourable syrup, so it’s easy to stir into drinks or drizzle over food. Ingredients and full product details for each of our syrups are shown on its eBay listing.

How do postage, delivery and returns work?

All of these are handled through eBay. Postage costs, delivery options, our dispatch time and our returns terms are shown on each eBay listing, so please check the listing before you buy. Purchases are also covered by the eBay Money Back Guarantee. To start a return, go to the order in your eBay purchase history. See our Shipping & Returns page for more.

How do I contact you?

Email yunnandianwangyi@gmail.com, call +44 7958 302703, message us on WhatsApp using the chat button, or use the form on our Contact page. For an existing eBay order, you can also message us through eBay.